AWARE™ Benefits for the Service Provider

AWARE is an adaptable tool to help service providers of highly engineered equipment drive aftermarket service revenue by better understanding the condition of their customer's equipment. AWARE can integrate with your existing eBusiness initiative and serve as the mechanism to help fill the "shopping cart" for transactions.

AWARE can be implemented so both the customers and service providers use it in a collaborative environment. This provides the ability to create a unique product/service bundle to differentiate against competitors. Visionary service providers are making these changes to become their customers' strategic partner. They recognize that their customers no longer want to be equipment experts - they want outside help to provide that service. As Service-Level Agreements (SLAs) are put in place, AWARE helps the organization build a unique product offering for bundling with your services.

Some benefits of AWARE over traditional methods of interacting with customers for field service work:

• Inspection information is maintained on a component basis as opposed to the traditional method of reporting on the whole plant, or a whole job. This allows:
  • Anyone within the organization can quickly see the entire history of service work done on any individual component (e.g. pump, valve, subassembly, etc.)
  • Analysis can be done across entire installed fleet to uncover common problems on similar equipment. Find history of any equipment type regardless of the customer, plant, etc.
  • While information is saved in smaller, easy to use pieces, it is still tied to both specific jobs (or work orders), and specific customers for easy & automatic report compilation.
  • Component & activity specific forms are used to ensure appropriate work is done & information recorded. After all, a lube oil analysis done for a pump is very different than Thermography done on a motor control center.
    
    
• Each recommendation is a separate record in the database
  • This allows users to collaborate on status of recommendations. This enables service providers to work with customers to plan outages, and record which recommendations have been implemented, postponed, ignored, etc.
  • Since recommendations are tied to specific pieces of equipment, customers viewing the information online could be directed to an online parts catalogue or electronic request for quote to order the specific parts & services recommended.
    
    
• AWARE can be provided as a product to customers as a value-added benefit of doing business with the service provider. Customers need to track the history of each component to plan their own maintenance activities.
  • AWARE provides the ability for them to view the history of work done for each piece of equipment individually.
  • AWARE can also be made available for them to document their own predictive or preventative maintenance activities, to enhance the collaborative relationship.
    
    
    
• Remote synchronization allows users to work offline on a customer specific database, but upload work done, recommendations, as found conditions, pictures, etc. to a master database when a connection to the internet/ intranet is available.
  
  
• Easy to use Web interface makes service records available to all users with access rights without having to install client software
  
  
• Complete service reports are compiled automatically in minutes.
  • Electronic or hard copies of reports can be distributed
  • Total report can be transferred electronically to document management system.