ATI FAQ

1. What does ATI do?

ATI provides products to assist original equipment manufacturers (OEMs) and equipment operators manage the health and knowledge about their large capital equipment. This information is then used to make low risk decisions regarding equipment maintenance and upgrades during major overhauls and turnarounds.

2. How long has ATI been around?

ATI has been in business since 1989 providing services and product solutions. The quality of our services and commitment to customer satisfaction is reflected in the fact that our first customer is still our customer today.

3. Who's your target market?

We target both OEMs and the operators of equipment provided by OEMs. The ideal profile of an OEM that would benefit from AWARE™ is a manufacturer of large complex capital equipment where aftermarket parts & services are an important part of the business life cycle. The ideal profile of an operator is one which operators these capital intensive assets and must ensure that equipment assessments, inspections, procedures, and training aids are available to ensure reliable operation.

4. I'm an equipment operator, how is AWARE™ different from a CMMS system?

A CMMS system deals with the process of generating and managing work orders, inventory, man-hours and parts used during a maintenance activity. During equipment overhauls, technicians are handed work orders and the stated tasks are performed. The technician would then go to the CMMS system and enter the hours work, the parts used and type a short description like, "fixed it" or "done" in the history of the work order. The technician, working with an engineer, will then go back to their office and generate a detailed assessment report of what conditions were found and future recommendations for equipment upgrades during the next overhaul using a word processor. AWARE addresses this aspect of the business process. By using AWARE, standardized reports can be created with required fields to ensure complete documentation has been created. This information is then readily available for analysis, with procedures and informational aids during the next outage planning process.

5. I'm an OEM, why should I use AWARE™ over lets say Microsoft Word?

Microsoft Word is a great word processor, but an OEM needs more then that to help drive aftermarket parts sales and to ensure customer satisfaction. By using AWARE, not only can an OEM ensure that field service reports are standardized across their organization, but they can ensure that parts opportunities are efficiently routed to the appropriate account manager so that customers receive the level of service they deserve. AWARE then also provides a knowledge base to determine a cross sectional view of common problems observed across their installed fleet so that customers can receive proactive support for potential problems.

6. How long does it take to implement AWARE™ in my field service organization?

Our professional services group can work with your field service organization to configure and deploy your solution within 30 days.

7. What about pricing?

The price of AWARE™ is dependent on a number of parameters including functionality, number of users, number of reports, etc. The starting price of AWARE is $25,000.

8. How can I get more info?

Click here for ATI contact information.